Outstanding Customer Service

Your ultimate guide to Outstanding Customer Experience


Share on pocket
Share on facebook
Share on twitter
Share on linkedin
Share on reddit
Share on pinterest
Share on whatsapp
Share on xing

5 customer service disasters


Here’s a great compilation of telephone customer service disasters.

Thumbnail image for CB107691.jpgWow.  These are just scary.  No real way to know how legitimate they are, but scary nonetheless.

Interestingly, the compilation is presented as sort of a ‘customers gone wild’ piece.  Listening to them, I hear something a little different.  Are they perhaps legitimately frustrated customers who have hit the end of their rope?

The first clip, with a Dell Computer rep, for example, shows how horrendous processes (long queue time, insistance on ownershop verification, customers having to duplicate effort, etc) can cause someone with a really simple issue to really fly off the handle.  But even with those process and policy shortfalls, a little more skill and empathy on the part of the agent could have made a gigantic difference.

Enjoy – and beware, there’s a bit of off-colour language!

Share on facebook
Share on Facebook
Share on twitter
Share on Twitter
Share on linkedin
Share on LinkedIn
Share on whatsapp
Share on WhatsApp
Share on pocket
Share on Pocket

Comments? We'd love to hear them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You might also be interested in:
Posts by category
Customer Service Training
The best customer service training programs

Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.

Do you have your copy of The Journey yet?