Shaun Belding is CEO of The Belding Group of Companies, a 26 year-old award-winning company that helps organizations stand out through best-in-class customer experience and dynamic leadership. Shaun is a popular keynote speaker on customer service, leadership and positive workplaces.
Author of five books, published internationally in 12 languages, Shaun is recognized as a leading global expert on customer service, service recovery and leadership. He has worked with Fortune 100 compaines, has appeared internationally on television and radio, and has been quoted in Reader’s Digest, CNN, The New York Times and London Daily Times.
Shaun is passionate about customer experience and the role that skilled leadership plays in achieving truly customer-focused companies. He is more than just an author and motivational speaker on customer service and leadership though. He and his company are at the leading edge of the science of customer service. In 2016, they released ground-breaking research on WOW customer experiences, and what companies need to do to achieve them.
Shaun's presentations deliver powerful messages with an engaging, entertaining and light-hearted style. A perfect way to set a positive tone for your event and energize your group. Whether you are looking for innovation and skills for customer service or tools and inspiration for your leaders, Shaun promises to deliver one of the best presentations your group has ever experienced! For speaking availability, please contact Shaun's office at +1 613-836-3559.