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Category: Customer Experience

By The Numbers: A Sears Customer Service Failure


Given that the company continues to display no understanding of what it takes to create positive customer experience, there is no way on earth they will be able to compete against the powerful online competition that excels in this area. And it’s pretty clear that he doesn’t understand that customer experience is the single most important driver in today’s retail economy.

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Customer Experience

How To Get Great Customer Service (Almost) Every Time


What should you do if you’re a customer? Should you just cross your fingers and hope for the best? Sure, you make a point to do business with companies you know will treat you well, but what about all of the other places you spend your money?

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