The moment we hear the word “Actually” at the beginning of a sentence, we instinctively know that we’re about to be corrected. And all too often, it carries with it the invisible message that we’re just too stupid to live. “Actually, Ms. Smith, that’s not something we do..(idiot)…”
If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.