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Category: Customer Service
magic customer service words
Customer Service

Are You Using These Magic Customer Service Words? (Part 4)

 

The moment we hear the word “Actually” at the beginning of a sentence, we instinctively know that we’re about to be corrected. And all too often, it carries with it the invisible message that we’re just too stupid to live. “Actually, Ms. Smith, that’s not something we do..(idiot)…”

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magic customer service words
Customer Service

Magic Customer Service Words – Part 3

 

When a customer calls up and says, “I have a Problem,” it’s amazing how much more smoothly things go when the answer is something like, “Wow – I’m really sorry to hear that. Let’s see if we can figure this out. Can you tell me what’s happening?”

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Magic customer service words
Customer Service

Magic Customer Service Words – Part 2

 

This is the second of four articles on Magic Customer Service Words. In this series, we’re exploring “Positive” and “Negative” language – words and phrases that can trigger positive or negative responses with customers. Here are the next two:

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Top 10 Best Customer Service Stories of 2019
Customer Service

10 Best Customer Service Stories of 2019

 

If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.

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