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Category: Telephone Customer Service
Dell Customer Service
Telephone Customer Service

Customer Service at Dell Computers

 

Where Does Dell stand in customer experience now? Well, if my recent interaction with their call centre is any indication, they are closer to the bottom than the top. Here’s the story in a nutshell:

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Customer Experience

5 customer service disasters

 

Interestingly, the compilation is presented as sort of a ‘customers gone wild’ piece. Listening to them, I hear something a little different. Are they perhaps legitimately frustrated customers who have hit the end of their rope?

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