The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.

Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!

Recent Blog Posts:

The top 10 customer service stories for 2022

Top 10 Customer Service Stories of 2022


The 2022 list of best customer service stories was a tough one. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness.

Latest Customer Service Blog Posts

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Have You Read The Journey to WOW  Yet?

The Journey to WOW

The 2nd edition of Shaun Belding’s bestselling book, The Journey to WOW is now out! It includes powerful new section summarizing the lessons in creating outstanding customer experience.

Find out why The Journey to WOW continues to get rave reviews, and why it is being called “the must-read for anyone in business and management”

Contact us today to learn how Belding Training can help you stand out with outstanding customer service.