The
Outstanding Customer Service
Blog

Your ultimate guide to Outstanding Customer Experience

SHARE THIS POST TO:

Share on pocket
Share on facebook
Share on twitter
Share on linkedin
Share on reddit
Share on pinterest
Share on whatsapp
Share on xing

A Microsoft Customer Service Surprise!

 

Wow.
I was not expecting this.
The last time I had to get hold of Microsoft for support was many years ago. It was so horrible, I’ve just never tried since. So, when a download of Office 2010 went awry, I was not looking forward to the experience at all.
“There’s no way I’m even going to find a telephone number” I thought to myself. Microsoft used to scrupulously hide any potential way for a customer to actually communicate with a human. Wrong. Not only did I find the number right away, but I got a human right away.
Hmm.
The phone line had that ‘Skype-ish’ quality to it, so my next thought was, “I’ve just been routed to a call centre in some country where the person has no authority or skills to help me.” Wrong again. ‘E.J.’ was extraordinary. It was clear that he was following a very rigid customer service process – listening, echoing, confirming, asking questions, etc – but it was a good process, and he executed it very well. He resolved the issue quickly and efficently – and managed to navigate some of my own time constraints.
Hmm.
Once it was over, I thought that was the end of it. Stirke three – wrong again. One hour later, he called back to confirm that everything was working okay. THEN I got an email two days later from him to confirm again that everything was okay.
Wow.
Microsoft – you’re getting it right!

A Microsoft Customer Service Surprise!
Share on facebook
Share on Facebook
Share on twitter
Share on Twitter
Share on linkedin
Share on LinkedIn
Share on whatsapp
Share on WhatsApp
Share on pocket
Share on Pocket

Comments? We'd love to hear them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You might also be interested in:
Posts by category
Outstanding
Customer Service Training
The best customer service training programs

Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.

Do you have your copy of The Journey yet?

Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)

Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)