In a couple of weeks, we will be releasing the results of a study identifying what it takes to create a customer experience that has the potential to go viral. In the meantime, here’s a hint: Take a look at this awesome job a Netflix employee did for an unhappy customer. It has two of the possible three ingredients. Enjoy!
Oh – and if you would like to be notified when the results of the study are released, please just leave a comment below.