Adobe Customer Service Keeps Getting Worse. On the previous post, I shared the experience of one customer who had called Adobe 5 times for a relatively simple fix – with no success.
She is now on to call 8, with an experience that is becoming a textbook customer service horror story:
Adobe still doesn’t have any live humans, and is asking for her to key in a time for a call-back . The only problem is – no matter what time she keys in, Adobe’s horrendous IVR rejects it. After 3 tries, it tells her she has reached the maximum limit of tries, then hangs up on her.
Adobe might have terrific products, but they have no concept on how to create customer loyalty.