Adobe Customer Service Keeps Getting Worse

 

Adome customer service failAdobe Customer Service Keeps Getting Worse.  On the previous post, I shared the experience of one customer who had called Adobe 5 times for a relatively simple fix – with no success.

She is now on to call 8, with an experience that is becoming a textbook customer service horror story:

Adobe still doesn’t have any live humans, and is asking for her to key in a time for a call-back .  The only problem is – no matter what time she keys in, Adobe’s horrendous IVR rejects it.  After 3 tries, it tells her she has reached the maximum limit of tries, then hangs up on her.

Seriously ??

Adobe might have terrific products, but they have no concept on how to create customer loyalty.

Adobe Customer Service Keeps Getting Worse
Share on facebook
Share on Facebook
Share on twitter
Share on Twitter
Share on linkedin
Share on LinkedIn
Share on whatsapp
Share on WhatsApp
Share on pocket
Share on Pocket

Comments? We'd love to hear them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You might also be interested in:
Posts by category
Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)

Outstanding
Customer Service Training
The best customer service training programs

Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.

Do you have your copy of The Journey yet?

Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)