Just yesterday I posted a disappointing couple of experiences with Air Canada. I just read this eveninga recentblog entry fromCBC Marketplace’s Erica Johnson about another customer service faux pas from Canada’s largest airline.
This one looks like a combination of poor processes, and people who just didn’t care.
I’m starting to wonder if Air Canada is starting to slipa bit, andfall into their old, poor customer service habits again…
Check out Erica’s post, and stay tuned!
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