
It Only Takes One Person…
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
Why did I include a golden lab in The Journey to WOW? (Chewbacca is turning out to be a favorite character in the book!). I’ve
I can’t wait to tell you more about this fantastic company! A great example of all the moving parts that create outstanding customer experience.
This is the third installment of a month-long customer journey, where I will be reviewing the myriad of interactions that contribute to a customer’s overall
This is the second installment of a month-long customer journey, where I will be reviewing the myriad of interactions that contribute to a customer’s overall
Author’s Note: This was one my all time favorite chapters to write in all of my books. In Chapter 21 of The Journey to WOW,
The Belding Group of Companies Inc.
300 Earl Grey Dr., Ste 370 | Ottawa | Canada | K2T1C1
Tel: 1 (613) 836-3559
Email: booking@shaunbelding.com