Customer Experience
It Only Takes One Person…
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
October 6, 2019
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Category: Customer Experience
Customer Experience
What Does A Dog Know About Customer Service?
Why did I include a golden lab in The Journey to WOW? (Chewbacca is turning out to be a favorite character in the book!). I’ve
March 8, 2019
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Customer Experience
Great Experience at Mayan Monkey Mijas
I can’t wait to tell you more about this fantastic company! A great example of all the moving parts that create outstanding customer experience.
March 7, 2019
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Customer Experience
Customer Journey Part 3: Seasonal Service Disorder
This is the third installment of a month-long customer journey, where I will be reviewing the myriad of interactions that contribute to a customer’s overall
February 27, 2019
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Customer Experience
Customer Service in Planes, Trains & Automobiles
This is the second installment of a month-long customer journey, where I will be reviewing the myriad of interactions that contribute to a customer’s overall
February 16, 2019
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Customer Experience
The Customer Service Wake-Up Call
Author’s Note: This was one my all time favorite chapters to write in all of my books. In Chapter 21 of The Journey to WOW,
October 29, 2018
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