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Category: Customer Loyalty
roi of customer service
Customer Loyalty

The ROI of customer service


  In a lot of cases, perhaps most, it really boils down to a reluctance to make the financial and time investment that is required

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Customer loyalty means being loyal to customers
Customer Loyalty

Is Loyalty Worth The Risk?


“But that’s the thing about loyalty, isn’t it? It’s given freely. You can’t say ‘I’ll be loyal to you only if you are loyal to me.’ That’s not loyalty – that’s a contract.”

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Customer Loyalty

The Science of WOW! Customer Service Research is Out


The Science of WOW is ground-breaking new customer service research that speaks to the importance of empowerment, ownership, service recovery and customer service training. Companies will find this a useful resources as they work toward improving their overall customer experiences.

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