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Category: Customer Loyalty
Customer Loyalty

Has Disneyland Forgotten About Customer Service?


What Ms. Hillin was looking for, at minimum, was a little empathy. Instead, she described her feeling like this, “When we called Disneyland we were considered nothing more than the dirt under their diamond tipped shoes. As the woman told us, people are still buying tickets so we can take a hike for all she cares. We did, thanks.”

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Customer Experience

How To Get Great Customer Service (Almost) Every Time


What should you do if you’re a customer? Should you just cross your fingers and hope for the best? Sure, you make a point to do business with companies you know will treat you well, but what about all of the other places you spend your money?

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A Customer Service Shoutout To Vacations-To-Go


The agent I spoke with, Brione, was articulate and an outstanding listener. Her telephone skills – all the little things that we teach in our training programs – were flawless and executed naturally. (Right down to the “Wow, that’s a really good question” whenever I’d ask a stupid question.)

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