Customer service training, when it is good, will make a profound difference to the way that customers perceive an organization. But here are 6 common practices that do more harm than good
Is your customer service training company creating the outcome you are looking for? Maybe not. There’s a quote attributed to John Wanamaker: “I know that
Customer service, customer experience, customer-focused culture,
There has been a renewed customer service focus for companies over the last few of years. As world economies remain relatively sluggish, organizations are investing heavily in
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