Customer Service
Hideous Customer Service Stories
Hideous Customer Service Stories For the last ten years, we have been keeping our eyes peeled for customer service stories in the media. We
November 7, 2019
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Category: Customer Service
Customer Service
Master your tone of voice
Intuitively, most of us know how important tone-of-voice is in customer service. It’s one of the 6 pillars of customer service, and is a critical skill for anyone who does business over the telephone.
October 24, 2019
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Customer Service
Are You a Talker Or a Listener?
The next time you’re out with a group of people, having lunch or at some other social event, try this little experiment. It has two parts.
1. Don’t talk.
2. Ask a question
October 10, 2019
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Customer Experience
It Only Takes One Person…
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
October 6, 2019
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Customer Service Champions Group Updates
CS Champions Update
This Week’s Insights Hi everyone: Next week is Customer Service Week! It’s a great opportunity to shine a light on the tremendous role customer
October 3, 2019
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Customer Service Champions Group Updates
Customer Service Champions LinkedIn Update-Sept 25, 2019
This week’s insights Hi everyone: Wow. Seven years ago at this time, the LinkedIn Customer Service Champions Group had only 68 members. As of today,
September 25, 2019
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