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Category: Customer Service
One person can make a bad experience
Customer Experience

It Only Takes One Person…

 

One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?

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roi of customer service
Customer Loyalty

The ROI of customer service

 

  In a lot of cases, perhaps most, it really boils down to a reluctance to make the financial and time investment that is required

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