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Category: Customer Service
5 principles for leading teams
Customer Service

5 Principles for Leading Teams


The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five principles of leadership from the Journey to WOW that every leader should embrace:

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customer service tone of voice
Customer Service

Master your tone of voice


Intuitively, most of us know how important tone-of-voice is in customer service. It’s one of the 6 pillars of customer service, and is a critical skill for anyone who does business over the telephone.

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Listening is more valuable than talking
Customer Service

Are You a Talker Or a Listener?


The next time you’re out with a group of people, having lunch or at some other social event, try this little experiment. It has two parts.
1. Don’t talk.
2. Ask a question

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One person can make a bad experience
Customer Experience

It Only Takes One Person…


One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?

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Customer Service Champions Group Updates

CS Champions Update


  This Week’s Insights Hi everyone: Next week is Customer Service Week! It’s a great opportunity to shine a light on the tremendous role customer

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