The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five principles of leadership from the Journey to WOW that every leader should embrace:
Hideous Customer Service Stories For the last ten years, we have been keeping our eyes peeled for customer service stories in the media. We
Intuitively, most of us know how important tone-of-voice is in customer service. It’s one of the 6 pillars of customer service, and is a critical skill for anyone who does business over the telephone.
The next time you’re out with a group of people, having lunch or at some other social event, try this little experiment. It has two parts.
1. Don’t talk.
2. Ask a question
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
This Week’s Insights Hi everyone: Next week is Customer Service Week! It’s a great opportunity to shine a light on the tremendous role customer
The Belding Group of Companies Inc.
300 Earl Grey Dr., Ste 370 | Ottawa | Canada | K2T1C1
Tel: 1 (613) 836-3559
Email: booking@shaunbelding.com
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