Customer Service
Customer service means having fun!
Customer Service & Having Fun Customer service is all about how well we are able to connect with our customers.To boil it down to its
October 8, 2020
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Customer Service
Top Ten Bad Customer Service Stories for 2019
The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top 10 Best Customer Service Stories of 2019. This week, we
February 6, 2020
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Customer Service
10 Best Customer Service Stories of 2019
If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.
January 29, 2020
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Customer Service
5 Principles for Leading Teams
The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five principles of leadership from the Journey to WOW that every leader should embrace:
December 9, 2019
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Customer Service
Hideous Customer Service Stories
Hideous Customer Service Stories For the last ten years, we have been keeping our eyes peeled for customer service stories in the media. We
November 7, 2019
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Customer Service
Master your tone of voice
Intuitively, most of us know how important tone-of-voice is in customer service. It’s one of the 6 pillars of customer service, and is a critical skill for anyone who does business over the telephone.
October 24, 2019
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