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Category: Customer Service
customer service tone of voice
Customer Service

Master your tone of voice

 

Intuitively, most of us know how important tone-of-voice is in customer service. It’s one of the 6 pillars of customer service, and is a critical skill for anyone who does business over the telephone.

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Listening is more valuable than talking
Customer Service

Are You a Talker Or a Listener?

 

The next time you’re out with a group of people, having lunch or at some other social event, try this little experiment. It has two parts.
1. Don’t talk.
2. Ask a question

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One person can make a bad experience
Customer Experience

It Only Takes One Person…

 

One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?

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Customer Service Champions Group Updates

CS Champions Update

 

  This Week’s Insights Hi everyone: Next week is Customer Service Week! It’s a great opportunity to shine a light on the tremendous role customer

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