Customer Experience
It Only Takes One Person…
One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?
October 6, 2019
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Category: customer service failure
Customer Service
The Top Six Worst Customer Service Stories Of 2017
2017’s Top 6 Worst Customer Service Stories Recently, we took a look at the top ten outstanding customer service experiences of 2017. This post takes
January 8, 2018
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customer service failure
Dainty Hooligan’s Internal Customer Service Fail
Here’s a classic Internal Customer Service failure. The latest viral story about a Dainty Hooligan employee who’s body just wasn’t good enough
February 12, 2016
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customer service failure
Don’t tell anyone about your bad experience – you might get fined!!
Imagine staying at a hotel, having an unsatisfactory experience, then writing some negative comments on TripAdvisor.com. Then imagine getting fined by the hotel!
November 19, 2014
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Customer Experience
Staple’s Customer Service Customer Response Time – 13 Days and Counting…
They likely see it as a simple economic reality that they can’t have more people in contact centre roles doing non-revenue-producing roles. If that is indeed the case, they then they also likely haven’t done the math on the importance of customer engagement
November 1, 2014
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Customer Experience
If You Claim To Have A Guarantee, You’d Better Honour It
The large print giveth. The small print taketh away.” Most organizations are moving away from this mentality. Staples has done this (I believe unintentionally) with their printer ink guarantee. Let’s see how they respond to this, shall we?
October 18, 2014
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