2017’s Top 6 Worst Customer Service Stories Recently, we took a look at the top ten outstanding customer service experiences of 2017. This post takes
Imagine staying at a hotel, having an unsatisfactory experience, then writing some negative comments on TripAdvisor.com. Then imagine getting fined by the hotel!
They likely see it as a simple economic reality that they can’t have more people in contact centre roles doing non-revenue-producing roles. If that is indeed the case, they then they also likely haven’t done the math on the importance of customer engagement
The large print giveth. The small print taketh away.” Most organizations are moving away from this mentality. Staples has done this (I believe unintentionally) with their printer ink guarantee. Let’s see how they respond to this, shall we?