New research conducted over the last 18 months has reinforced why all organizations need to continue improving their customer experience and customer service skills. There is also much clearer direction and
The Science of WOW is ground-breaking new customer service research that speaks to the importance of empowerment, ownership, service recovery and customer service training. Companies will find this a useful resources as they work toward improving their overall customer experiences.
The last two decades has seen tremendous growth in CRM systems, and processes that push customers to more self-serve options. Sometimes these initiatives are driven
The Belding Group of Companies Inc.
300 Earl Grey Dr., Ste 370 | Ottawa | Canada | K2T1C1
Tel: 1 (613) 836-3559
Email: booking@shaunbelding.com
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