Imagine staying at a hotel, having an unsatisfactory experience, then writing some negative comments on TripAdvisor.com. Then imagine getting fined by the hotel!
Really? Did you just do that? Did you just take a potential opportunity to strenghten a bond with a customer who stays in the area about 25 nights a year, and transfer him to a call centre?
The Belding Group of Companies Inc.
300 Earl Grey Dr., Ste 370 | Ottawa | Canada | K2T1C1
Tel: 1 (613) 836-3559
Email: booking@shaunbelding.com
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