Search Results

Category: Customer Service
One person can make a bad experience
Customer Experience

It Only Takes One Person…

 

One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?

Read More »
Customer Service Champions Group Updates

CS Champions Update

 

  This Week’s Insights Hi everyone: Next week is Customer Service Week! It’s a great opportunity to shine a light on the tremendous role customer

Read More »
roi of customer service
Customer Loyalty

The ROI of customer service

 

What is the ROI of customer service? It’s a great question. It’s also a bit of a trap, because most of the answers you’ll get aren’t helpful.

Read More »
Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)