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Category: Customer Service
One person can make a bad experience
Customer Experience

It Only Takes One Person…


One waitress. One (very bad) mistake. One poor management decision. How many thousands of dollars will be lost in the ripple effect of this?

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Customer Service Champions Group Updates

CS Champions Update


  This Week’s Insights Hi everyone: Next week is Customer Service Week! It’s a great opportunity to shine a light on the tremendous role customer

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roi of customer service
Customer Loyalty

The ROI of customer service


What is the ROI of customer service? It’s a great question. It’s also a bit of a trap, because most of the answers you’ll get aren’t helpful.

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