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Category: Retail Customer Service

2013 Retail Customer Service Report – Part 2: Wal-Mart, Canadian Tire & Best Buy


One of the things I’ve always said about business, is that it’s easy to measure how much money you’ve made, but very hard to measure how much you’ve let slip through your fingers. The daily cash register receipts can’t tell you how many frustrated people left a store, or how much a customer might have spent had a caring salesperson spent a little time with him or her.

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