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Category: Service Recovery
How to deal with a hysterical customer
Service Recovery

So, You Have a Hysterical Customer…


Hysterical customers are usually people who have hit the end of their ropes, and you have been unfortunate enough to be at the tail end of the series of events that got them there. You may not have been the cause of all their problems, but they are nevertheless looking to you for the solutions.

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angry customers are preventable
Service Recovery

The Truth About Angry Customers


 There is a recent story about an angry customer in a Zara store who became so upset that employees called mall security.  The end result was physical

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