Search Results

Category: Service Recovery
Customer Service

Is Customer Service Getting Harder?

 

Customer service is getting harder. There is an insidious perfect storm brewing in our relationship with our customers. It has been sneaking up on us for a while, and most organizations are already experiencing the effects without realizing the cause.

Read More »
How to deal with a hysterical customer
Service Recovery

So, You Have a Hysterical Customer…

 

Hysterical customers are usually people who have hit the end of their ropes, and you have been unfortunate enough to be at the tail end of the series of events that got them there. You may not have been the cause of all their problems, but they are nevertheless looking to you for the solutions.

Read More »
angry customers are preventable
Service Recovery

The Truth About Angry Customers

 

 There is a recent story about an angry customer in a Zara store who became so upset that employees called mall security.  The end result was physical

Read More »