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Category: Service Recovery
How to deal with a hysterical customer
Service Recovery

So, You Have a Hysterical Customer…

 

Hysterical customers are usually people who have hit the end of their ropes, and you have been unfortunate enough to be at the tail end of the series of events that got them there. You may not have been the cause of all their problems, but they are nevertheless looking to you for the solutions.

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angry customers are preventable
Service Recovery

The Truth About Angry Customers

 

 There is a recent story about an angry customer in a Zara store who became so upset that employees called mall security.  The end result was physical

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Service Recovery

Customer Service Nightmare For 1-800 Flowers

 

There aren’t many industries that rely more on seasonal sales than the florist business. I don’t know the numbers, but I would imagine that Valentine’s day is by far their biggest opportunity. It’s probably a good time not to screw up.

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