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Category: Wireless customer service
comcast tries to improve customer service
Customer Experience

Can Comcast Turn The Customer Service Tide?

 

It’s hard enough for any organization to make significant changes to their culture. Harder still for a giant like Comcast with 80,000+ employees. And then, when you compound that with their track record of creating angry customers (there’s even a “Comcast Sucks” Facebook page), we’re getting into the territory of miracles.

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