Customer service and the power of the internet

 

poor customer service goes viralYesterday I wrote about a PR story-gone-viral about Paul Christoforo and Ocean Marketing – and how they had put on a clinic on horrible customer service. Well, it turns out that there is indeed a cost to lousy service, as N-Controller just fired Christoforo and the company.

It wasn’t that long ago that when things went wrong, customers really didn’t have much of a voice. Now they (we) do. It’s called the internet, and it’s loud, powerful and game-changing.

Companies used to be able to get away with abusing their customers without a lot of repercussions. This is a great case study on how things have changed.

 

 

Customer service and the power of the internet
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