It looks like the first half of my year is shaping up, and I’m going to be taking a look at customer service in 15 countries, including:
- United States
- Hong Kong
- French Polynesia
- New Zealand
I will be taking a look at the processes, policies, people and practices that drive customer experience, from some of the largest companies in the world, to the smallest. Please bookmark the blog and follow along. I’d really love to have your feedback. And if you have any suggestions on where I might be able to find the good, bad & ugly of customer service in these places, please let me know!
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