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Dear United Airlines – do I have to write a song?

 

Bad customer service at united airlinesLast March, United gave my wife a horrendous customer service experience, including losing our luggage, and giving away our business class seats.  It looked like they were going to do something, but it’s been 9 months now, and nothing has happened.

I just sent this message to their ‘customer service’ department. Anyone want to lay any bets on whether someone will actually ever fix this? Here’s the note I sent:

“United bumped my wife and I from business class in a flight (in addition to a bunch of other issues). United was supposed to have reimbursed us for our ticket. This was NINE MONTHS AGO!  Please fix it.  For reference, you can access my blog and all the info here….
United took my money, and has not given it back. Do I have to write a viral song to get it back? Is that the process now?”

Is it possible that they really just don’t care about customer service?

See all of the posts in this saga of nasty customer service:

Part 1

Part 2

Part 3

Part 4

Part 5

Part 6

Dear United Airlines – do I have to write a song?
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