If you were ever looking for proof that customer service makes a difference regardless of industry, all you have to do is pay a visit to Ottawa’s Dymon Self-Storage. Basically, Dymon sells empty space for people to store their stuff. They sell boxes for us to put our stuff in before we put it in the empty space, and tape to tape the boxes up after we put our stuff in them. That’s pretty much it. There’s not a lot more to it. It’s one of those low-tech businesses that would seem destined for a low-touch experience.
But apparently Dymon doesn’t see it that way.
Two or three times, I have gone into their place to pick up boxes and tape. Every time I’ve gone in, I’ve been blown away with their customer service. Incredibly friendly, and incredibly helpful. The last time I was in there, one of the guys offered to carry my purchase out to the car. It was a single empty box that weighed as much as the coffee I was carrying in the other hand. It wasn’t that he didn’t think I could handle it, he explained, he just thought I might not want to risk spilling my coffee. Too funny.
These guys are outstanding. And because of how good they are, we’ll be moving all of our earthly possessions there while our house is being built. And I’ll buy my boxes there… And my tape. They really do understand what it means to earn someone’s business, and ever small business in the city needs to stop by for a visit so they can start to understand it too.