Why Customer Service Training Isn’t Sticking
October 14, 2019
I’ve seen far too many initiatives that just didn’t seem to go anywhere. There are three reasons customer service training doesn’t stick
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The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!
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