The Outstanding Customer Service Blog

Customer Service Tips, Tools, Trends & Insights

The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.

Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!

Recent Blog Posts:

Managing customer expectations is the secret ingredient to outstanding customer service

The Secret Ingredient to Outstanding Customer Service

 

How you manage customer expectations is a critical component to delivering outstanding customer experiences. When you can meet or exceed someone’s expectations you trigger trust and the belief that you genuinely care about your customers. Unmet expectations, on the other hand, are the most common trigger for “difficult customers” or difficult situations that lead to the need for service recovery.

Latest Customer Service Blog Posts

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Have You Read The Journey to WOW  Yet?

The Journey to WOW

The 2nd edition of Shaun Belding’s bestselling book, The Journey to WOW is now out! It includes powerful new section summarizing the lessons in creating outstanding customer experience.

Find out why The Journey to WOW continues to get rave reviews, and why it is being called “the must-read for anyone in business and management”

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Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.