The Outstanding Customer Service Blog

Customer Service Tips, Tools, Trends & Insights

The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.

Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!

Recent Blog Posts:

5 principles for leading teams

5 Principles for Leading Teams

 

The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five principles of leadership from the Journey to WOW that every leader should embrace:

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Have You Read The Journey to WOW  Yet?

The Journey to WOW

Shaun Belding’s blockbuster new book, The Journey to WOW continues to get rave reviews. The Amazon bestseller is being called “the must-read for anyone in business and management”

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Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)