The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!
Losing a customer is more than just losing a sale. Watch this video and see the scary cost of a single loyal coffee shop customer. Check out our cost of a lost customer calculator here.
Shaun Belding’s blockbuster new book, The Journey to WOW continues to get rave reviews. The Amazon bestseller is being called “the must-read for anyone in business and management”
Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.
The Belding Group of Companies Inc.
300 Earl Grey Dr., Ste 370 | Ottawa | Canada | K2T1C1
Tel: 1 (613) 836-3559
Email: booking@shaunbelding.com
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