5 Must-Read Books on Customer Service
September 27, 2021
Here are five books that can help you boost your customer service skills and improve your relationship with your customers.
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The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!
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Have You Read The Journey to WOW Yet?
Shaun Belding’s blockbuster new book, The Journey to WOW continues to get rave reviews. The Amazon bestseller is being called “the must-read for anyone in business and management”
“By far the best book on customer experience”
”Captivating, insightful, a page-turner and absolutely refreshing”
"I enthusiastically recommend this brilliantly written book!"
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