The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!
Last month we got not one, but three stories of truly WOW customer experiences. All three of them from a bank — the same bank. This, from my experience, is a customer service unicorn of the highest order.
The 2nd edition of Shaun Belding’s bestselling book, The Journey to WOW is now out! It includes powerful new section summarizing the lessons in creating outstanding customer experience.
Find out why The Journey to WOW continues to get rave reviews, and why it is being called “the must-read for anyone in business and management”
Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.
The Belding Group of Companies Inc.
300 Earl Grey Dr., Ste 370 | Ottawa | Canada | K2T1C1
Tel: 1 (613) 836-3559
Email: booking@shaunbelding.com
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