The Outstanding Customer Service Blog

Customer Service Tips, Tools, Trends & Insights

The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.

Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!

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Have You Read The Journey to WOW  Yet?

The Journey to WOW

Shaun Belding’s blockbuster new book, The Journey to WOW continues to get rave reviews. The Amazon bestseller is being called “the must-read for anyone in business and management”

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Winning at Work Newsletter

Cranky Customers?

Crazy Coworkers? Bad Boss? Challenging Employees?
Looking for Tips on Success at Work?

Free – once a week in your inbox!
(And 100% spam-free!)