Companies and individuals make customer service mistakes every day. It happens, and for the most part we accept it.
In some cases, though, the mistakes go from a simple ‘oops’ to just plain ugly. Here are the worst 8 customer service stories of 2011:
1. Gasp Clothing
An Australian retailstory that went from bad to worse to….unimaginable.
2. Transglobe
Seem to be vying for Canada’s slum-lord of the year award
3. Bank of America
Some brilliant strategic geniusat this bank thought that the middle of an economic downturn was a great time to introduce a fee that punished customers for using their bank cards. B of A won The Consumerist’s “Silver Poo” award this year as the second worst company in America,
4. Australian Telcos:
Hard to pick just one. But how bad does an industry have to be toget fined a whopping $28 million for customer service malpractice?
5. Sears Repair
The horror stories about Sears repair service just keep rolling in.
6. Waikiki restaurant
This delightful little restaurant will add a 15% surcharge to your meal if you don’t speak English! Really?????
7. Charter Communications
How bad do you have to be to have a website dedicated to your business called http://charter-communications.pissedconsumer.com/?
8. Samsung
Thanks for buying our stuff – now leave us alone.
