The Most Neglected Part of Customer Service

 

(Reprinted with permission from Winning at Work)

Internal customer serviceBob is an executive who never includes the proper documentation when submitting his expenses. Jane is at the warehouse, but never answers the phone from salespeople who are dealing with clients irate about not getting their delivery. Fred is a clerk who never pitches in to help when his coworkers are overloaded.

Perhaps the most neglected aspect of customer service is internal customer service. It’s unfortunate, because it plays a pivotal role in an organization’s ability to deliver outstanding service to its external customers.

It often seems that there are far too many people who just don’t care when they make their colleagues’ lives more difficult. Bob doesn’t seem to care that he creates more work for people in accounting. Jane doesn’t seem to care about salespeople being put in awkward situations. Fred doesn’t seem to care about overworked co-workers.

Appearances, however, can be deceiving. When we talk with the Bobs, Janes and Freds in the organizations we work with, we find that, for the most part, they do care. They’re just unaware of the impact their actions have on those around them. They also don’t realize the negative impact it has on how people perceive them.

Take a few moments to think about how your actions, or inactions, affect your colleagues. Treat them as you would your most valued customer. The outcomes will be positive for your organization, and for your career.
(Here’s a video on how little things can make a difference)


Have fun!​

Shaun

“The more you do for

The Most Neglected Part of Customer Service
Share on facebook
Share on Facebook
Share on twitter
Share on Twitter
Share on linkedin
Share on LinkedIn
Share on whatsapp
Share on WhatsApp
Share on pocket
Share on Pocket

3 thoughts on “The Most Neglected Part of Customer Service

Comments? We'd love to hear them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You might also be interested in:
Posts by category
Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)

Outstanding
Customer Service Training
The best customer service training programs

Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.

Do you have your copy of The Journey yet?

Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)