The Top 10 Customer Service Trends for 2013

 

The top 10 trends to look for in customer service is out!
There are a lot of things organizations will have to keep on top of this year, including:
Increased focus on consistency of experience through all channels
The emergence of dialogue in electronic media service channels, and
No more searching for “Wow”

The Top 10 Customer Service Trends for 2013
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