Unfortunately, most news stories we read about the police are about good stuff. Well, here’s one that is. It’s about how the police in Cornwall Ontario helped a struggling couple – one with dementia – recover a wedding ring, and hopefully their lives at the same time. It’s a beatiful story. (Here it is)
I wanted to share it here because the story is a study in compassion – the root of what it takes to create world-class customer service. Wouldn’t things be wonderful if we could see experiences like this every day?