TTC Customer Service Issues Not Addressed Fast Enough

 

ttc customer serviceIn 2009, the Toronto Transit Commission customer service – or lack thereof – was the target of the Toronto media.  Ottawa faced a similar situation two years later. How did they handle it? They struck a committee. They had meetings. They had more meetings. They appointed a Chief Customer Service Officer. They met a bit more. Now they’re having ”Town Hall Meetings’, and apparently riders are still angry (Here’s the story).

They Are Missing The Point About Customer Service

The only thing worse than having really poor customer service, is to promise someone you’ll fix something, then not come through.  This is the road TTC has been going down for the last two years, and I fear it won’t be long before they face a giant backlash from their riders and their employees.  It is a customer service case study in the making – one which is not likely to have a happy ending.

TTC Customer Service Issues Not Addressed Fast Enough
Share on facebook
Share on Facebook
Share on twitter
Share on Twitter
Share on linkedin
Share on LinkedIn
Share on whatsapp
Share on WhatsApp
Share on pocket
Share on Pocket

Comments? We'd love to hear them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You might also be interested in:
Posts by category
Outstanding
Customer Service Training
The best customer service training programs

Contact us today to learn how The Belding Group can help you stand out with outstanding customer service.

Do you have your copy of The Journey yet?

Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)

Winning at Work Newsletter

The Workplace Success Newsletter

read in over 100 countries

Awesome tips to help you succeed
Free – once a week in your inbox!
(And 100% spam-free!)

(Want to see the kind of tips you’ll be getting before signing up? You can find them here.)