Worst Customer Service Experience of 2014 from KFC. Just inconceivable.

 Michael Hess, In Moneywatch, has a fabulous article on some of the profoundly stupid processes companies have put in place to avoid the ‘cost’ of

 Check out the mission statements of most organizations, and there’s a good chance you will see some reference to customer service, customer experience or ‘customer

 Online Chat is a growing segment in the customer service world. But like any other customer service channel, if it’s not done well, it probably