Writing the book on Customer Service and Social Media

First, he wrote the song. Dave Carroll’s now iconic United Breaks Guitars viral video became the outside projection of the voice inside every consumers head about how tired we are of lousy customer service. 12 million hits and growing.
Well, Dave appears to have at least one more hit on it’s way – his release of the book by the same name. It is being released tomorrow, and I, for one, can’t wait to read it. Check out his video at http://www.davecarrollmusic.com/book/. If the book is half as good as the promo, we’re in for a treat. And, come May 15, get to your local bookstore and buy early and buy often!