Shaun Belding motivational keynote speaker on customer service and leadership

 

"If you don't care about the people around you, you will never succeed in customer service, in a leadership role or, generally speaking, in life."
Shaun Belding Keynote Videos

 

A Story About Outstanding Customer Service
Shaun Belding's Famous Story of Luanne & The Waffle House

Watch this heartwarming customer service keynote address from Halifax Nova Scotia.  A customer service story of a remarkable hostess in an Orlando, Florida Waffle House.


 

The Four Myths of Customer Service

The Science of WOW Customer Service - Part 3

This is the third of six customer service videos from Shaun Belding's customer service keynote presentation "The Science of WOW."  This five minute segment examines four myths about customer service that can might be negatively impacting your customer service initiatives.


 

Customer Service is Everywhere

The Science of WOW Customer Service - Part 1

This is the first of six customer service videos from Shaun Belding's customer service keynote presentation "The Science of WOW."  This five minute segment includes a story about a woman who works at a toll-booth at The Beltway in Houston, Texas.  It illustrates that outstanding customer service can be delivered in any situation.


 

Being Good at Customer Service Isn't Good Enough Any More

The Science of WOW Customer Service - Part 2

Customer service and customer experience has improved dramatically over the last decade.  So why doesn't it feel like it?   In this video, customer service keynote speaker Shaun Belding shows that, despite the improvements in customer experiences, the expectations that customers have of us have increased even more.


 

The Truth About Customer Loyalty

Customer Loyalty Isn't Dead - We Just Don't Understand It

In this insightful customer service keynote from Tampa Bay Florida, Shaun Belding shows us the real reasons that customers aren't loyal, and what we can do to change things.

 

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Watch A Customer Service Keynote Clip

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Shaun's Interview On Customer Service Measurement

customer service keynote video clip