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Customer Service in Lanzarote, Canary Islands


customer service in the canary islandsThis is the eighth installment in an examination of customer service in nine countries – and customer service aboard the MSC Preziosa. (for the previous installment, see this link)

Lanzarote is one of the seven Canary Islands off of the coast of Africa. It’s a large island, volcanic in origin, and not heavily populated.
Arrecife, where we stopped is the largest city.

The first thing one notices is the beautiful contrast between the dark volcanic earth and the pure white buildings. The second thing one notices is how tremendously friendly everyone seems to be.

Restaurants, coffee shops, taxis, stores – it didn’t matter. We were treated like friends. Perhaps the most memorable was the taxi driver, Miguel, who took us to the breathtaking Timanfaya National Park. He took great pains to ensure we missed nothing. If you find yourself in Arrecife, he’s the cabbie you want. Just look for the only Mercedes SUV cab on the lsland.  And special mention go to the employees of the crazy-busy Granier coffee shop in Lanzarote, who just rocked!

The primary industry on the island is tourism, so great customer service is, perhaps, to be expected. But having travelled to many destinations that rely on tourism, so far, this one is at the top of the list. Not hard to understand why The Canary Islands are one of the most popular destinations for British vacationers.

Tomorrow – Casablanca Morocco.  Stay tuned!


Shaun Belding is CEO of The Belding Group and has been consulting and speaking on customer experience for 23 years

Customer Service in Lanzarote, Canary Islands
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