Shaun Belding motivational keynote speaker on customer service and leadership

 

"Never underestimate the difference you can make on people's lives"
Shaun Belding Keynote Speaking Topics

Shaun Belding has been helping organizations around the world stand out in customer experience for over 25 years.   In his keynote speaking engagements, he makes sure that audiences walk away motivated, and with tangible strategies for making a difference.   His presentation for your event will be customized to the specific outcomes you are looking to achieve, and your people will remember the message for a very long time.

For speaking availability, please contact Shaun's office at +1 613-836-3559.

"I’ve seen many keynote speakers over my 33 years in business and I have to say that Shaun is the best. "

- Long & McQuade

 


Outstanding Customer Service:   One Person Makes A Difference

customer-service-blogA powerful, poignant and often laugh-out-loud presentation that dramatically illustrates what can happen when individuals take ownership of customers’ experiences.  This keynote presentation includes Shaun’s famous story of Luanne - the outstanding Waffle House hostess.
See the PDF outline.

Customer Experience Creates Real Customer Loyalty

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All one has to do is look at Starbucks, BMW, Apple, Mary Kay, Budweiser - the list goes on - to know that customer loyalty isn't dead.   This is an entertaining and thought-provoking presentation that shines a light on what true loyalty is, and exactly what it takes to achieve it.
See the PDF outline.


Outstanding Leadership – The Key To Outstanding Service Cultures

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Outstanding service leadership creates outstanding customer service. It’s as simple as that.   This memorable presentation shows your leaders skills for achieving powerful service outcomes.   It includes a case study of how one company leveraged powerful leadership skills to achieve an almost immediate 40% increase in profitability.
See the PDF outline.


The Truth About Customer Service - transcript

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There is a reason that people who are truly skilled in customer service stand out so much.  That's because they have a quality that most other people don't have.  It can't be trained, and it can't be taught.  But it is something we can all have. See the link for transcript of Shaun Belding's moving, passionate plea to embrace the service attitude.
See the PDF outline.


Shaun has been at the forefront of best practices for delivering outstanding customer service, and the experiences that create customer loyalty.   In 2016 Shaun and his company released the ground-breaking research that identified the core components to creating the WOW experiences customers tell their friends about and share on social media.

A popular and entertaining keynote speaker, Shaun delivers innovative and exciting perspectives that motivate audiences. He will make you laugh. He will make you think. He will give you ideas and inspiration that will stay with you for a very long time.

Shaun's
Customer Service Blog

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Watch A Customer Service Keynote Clip

customer service keynote video clip

Shaun's Interview On Customer Service Measurement

customer service keynote video clip