A Recent Interview with Reputation.com
How does providing great customer service influence a company’s online reputation?
There is a direct correlation between the organization’s customer service performance and their online reputation. One of the beautiful things about social media is that it is forcing companies to actually walk their talk. Every day, there are examples of companies which are claiming to have great customer service, only to find themselves with their feet held to the social media fire by customers who have had contradictory experiences.
