Customer service with ThorI actually laughed out  loud when I read this example of WOW customer service.   This is a winner from an customer service agent who goes by the name Thor.  Talk about someone who knows how to engage a customer!

The rep recognized right away that this was a customer who might have a sense of humour, then leveraged it to an outstanding outcome.  This is what customer service is all about – connecting with each customer as an individual, having compassion and building a relationship.

Sure, any rep could have responded to the inquiry and satisfied a customer with a one-day delivery freebie.  But Thor took the opportunity to turn it into a memorable experience. (click on the script to see a larger image)

Amazon channels the God of Customer Service


This one’s going in the books for one of the best examples of customer experiences in Live Chat!


The Belding Group helps companies create outstanding csutomer serviceShaun Belding is a global expert on customer service and workplace performance.  To enquire about Shaun’s speaking availabilities, contact

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