Introducing Shaun Belding

“If you don’t care about the people around you, you will never succeed in customer service, in a leadership role or, generally speaking, in life.”

Shaun Belding

Shaun is a leading global expert on customer experience, customer service, leadership and creating dynamic workplace cultures. He is the author of six books, published internationally in 12 languages. His most recent book is The Journey to WOW, an Amazon bestseller that is being hailed as “the must-read for anyone in business.”

Bringing energy, humor and close to 30 years of deep experience on his subject matter, Shaun’s speaking presentations are runaway favorites with audiences around the world. He has worked with hundreds of organizations in virtually every industry, in over 20 countries. He entertains, inspires and creates unforgettable moments.

Shaun makes a point to customize every presentation  for every client. He will understand the message that needs to be sent to your team and the best way to send it.

"You have succeeded in motivating the entire staff. This could only have been done by someone who understands people, their fears and their joys. You have also succeeded in making people feel good about themselves!"

Timberland, South Africa

Shaun is CEO of The Belding Group of Companies, a globally recognized company that helps organizations create dynamic workplace cultures. The Belding Group designs and delivers award-winning training for creating world-class customer service. Its Outstanding Leadership training sets the standard for developing leaders at all levels.

The Belding Group’s consulting division helps organizations assess and transform their internal and external customer experience to achieve the highest levels of employee and customer loyalty.


Shaun has delivered keynote presentations and training programs in over 30 countries, including:

  • Bahamas
  • Barbados
  • Canada
  • China
  • Egypt
  • England
  • Georgia
  • Hong Kong
  • Indonesia
  • Malaysia
  • Moldova
  • Phillippines
  • Sint Maartens
  • South Africa
  • South Pacific
  • Spain
  • Thailand
  • U.S.A.
Keynote speaker on customer service

Book Shaun for Your Next Event

To book Shaun for your next event, or to learn more about his keynote speaking topics and availability, contact The Belding Group at
1 (613) 836-3559, or use the link below​