Shaun’s popular keynote presentations draw from over 25 years of deep experience in customer experience, leadership and creating outstanding workplace cultures.
Shaun will personally customize your presentation to achieve the exact outcome you are looking for. he will talk with your people to gain an understanding of your business and the challenges you face. He will ensure the message resonates with everyone. He will make sure that everyone walks away with new insights and tangible strategies. Your people will remember the message for a very long time.
These are some of the most recent of Shaun’s speaking topics:
Based on Shaun’s bestselling new book, The Journey to WOW. Participants will learn about the principles of customer service journey mapping, and what it takes to create consistently outstanding customer experiences and unshakeable loyalty. Shaun ties the principles directly to your organization and goals.
A powerful, poignant and often laugh-out-loud presentation that dramatically illustrates what can happen when individuals take ownership of customers’ experiences. This keynote presentation includes Shaun’s famous story of Luanne – the outstanding Waffle House hostess.
Imagine a 40% improvement in productivity in just one month, accompanied by a 32% improvement in employee retention. Now imagine you can accomplish this simply by changing the way you lead. Shaun’s Relentless Support presentation will forever change the way that you look at performance leadership
Success in leadership, sales, customer service – in our business and personal lives – depends on our ability to build strong relationships. In The Science of People, Shaun shares the powerful research behind the mindset and skills for winning with people.