Magazines & Newspaper
Entrepreneur: Your customers have questions. Are you listening?
Fast Company: Two words to never say to a customer
Total Retail: Why Sears Really Failed
CRM Magazine: Required Reading: The Journey to WOW
New York Times: Stay cool when the boss panics
Toronto Star: Are You Frustrated with Customer Service?
Fast Company: What you should say instead of “no” to customers
Leadernomics: United Airlines Appears Committed to Bad Customer Experience
Entrepreneur: The $62 Billion Reason to Improve Your Customer Experience
IN Business: From Customer Service Mishap to Opportunity
Fast Company: Customer Loyalty Lessons from The Boeing Debacle
Training Magazine: Deliver the WOW factor every time
Canadian Business: How to win back angry customers
Socialnomics: Chatbots and customer service
Entrepreneur: We need to stop sucking at customer service
Advisor Magazine: Shaun Belding Taps into the Science of WOW
Metro US: What One Negative Customer Experience Can Cost Your Company
CNBC: Customer (Dis)Service
CNN Money: Dealing with Insecure Bosses
Television, Radio, Podcasts
Kristina Evey: Expert Shaun Belding Shares CX Insights
Adam Toporek & Jeannie Walters: Shaun Belding – The Journey to WOW
CBC TV: Canada’s Worst Customer Service
Adrian Swinscoe: Interview with Shaun Belding
Doug Sandler: Shaun Belding knows how to make happy customers
Mindset Monday: The Key to a game-changing customer experience by Shaun Belding
Recalculating Small Business: Interview with Shaun Belding
Jeff Toister: How to gain buy-in for Customer Experience initiatives