Shaun's Leadership & Customer Service Speaking Topics
Shaun’s popular keynote presentations draw from over 25 years of deep experience in customer experience, leadership and creating outstanding workplace cultures.
Shaun will personally customize your presentation to achieve the exact outcome you are looking for. he will talk with your people to gain an understanding of your business and the challenges you face. He will ensure the message resonates with everyone. He will make sure that everyone walks away with new insights and tangible strategies. Your people will remember the message for a very long time.
These are some of the most recent of Shaun’s speaking topics:
Loyalty Begins With Trust
A growing body of research has transformed our understanding of customer loyalty on its head. Trust is now recognized as loyalty’s North Star.
Shaun’s riveting presentation takes you on an entertaining journey through the three pillars of Trust, complete with many ‘aha’ moments, deep insights, and the roadmap to consistently outstanding customer experience.
The one thing nobody else has: YOU.
It’s easy to forget how much of a difference a single action or gesture by a single person can make in a customers’ experience.
In this presentation, Shaun paints an unforgettable picture of the impact one individual can have in the lives of customers, and the loyalty to a company.
Relentless Support: The breakthrough science of performance leadership
Imagine a 40% improvement in productivity in just one month, accompanied by a 32% improvement in employee retention. Now imagine you can accomplish this simply by changing the way you lead. Shaun’s Relentless Support presentation will forever change the way that you look at performance leadership
The Science of People: the powerful formula for friendships, networks and influence
Success in leadership, sales, customer service – in our business and personal lives – depends on our ability to build strong relationships. In The Science of People, Shaun shares the powerful research behind the mindset and skills for winning with people.