Align. Energize. Transform.
Shaun Belding helps companies create and sustain engaging, positive workplace cultures. Organizations that want unshakeable customer loyalty and fierce employee pride. He helps you deliver outstanding customer service, world-class customer experiences, and develop confident and dynamic leaders.
He is a best-selling author, and an inspiring keynote speaker. Through The Belding Group’s training division, Belding Training, he has helped hundreds of organizations around the world enhance and transform their customer experience and employee experience.
"I’ve seen many keynote speakers over my 33 years in business and I have to say that Shaun is the best. He took great care in tailoring his message, and the result was excellent!"
Shaun’s presentations shine a light on the mindsets, strategies and skills that help people and organizations stand out. He supports every customer service skill, CX strategy with research and unforgettable stories. He makes audiences laugh. He makes them think. He gives them ideas, inspiration and motivation that stays with them for a very long time.
"WOW Shaun, what an incredible talk. Greatly appreciated and very impactful."
"An Absolute Winner!"
The Journey to WOW is a unique and insightful guide that takes you beyond customer experience theory, and into the hearts and minds of your customers. It explores the visceral realities of creating fierce customer loyalty, and takes you on compelling journey to transforming a culture into one obsessed with customer experience. It challenges you to unthink the things you think you know, and start to look at your business from the only perspective that matters – your customers.
Some of Shaun's Keynote Presentations:
