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Category: Customer Service
Customer Service

Is Customer Service Getting Harder?

 

Customer service is getting harder. There is an insidious perfect storm brewing in our relationship with our customers. It has been sneaking up on us for a while, and most organizations are already experiencing the effects without realizing the cause.

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Top 10 Best Customer Service Stories of 2019
Customer Service

10 Best Customer Service Stories of 2019

 

If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.

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